Refund policy
Return & Refund Policy
At Jurado’s Garden USA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
● The item must be unused and in its original condition.
● The item must be returned in its original packaging.
● Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
● Used products
● Clearance or final sale items
● Customized or personalized products
● Gift cards
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at:
ademir@juradosgardenusa.com
Please include photos of the damaged item and packaging so we can assist you promptly.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
Contact Information
Jurado’s Garden USA